Frequently Asked Questions
CodeBrain.com support is
legendary, and available to all who purchase CodeBrain
applets. If you have a problem, we have the
answers... and you always speak directly with a
programmer. No one knows Java like CodeBrain does, and our
response time is the best in the industry.
In fact, there's a *special* 'Support' link at the left
that takes what you might call the Express Lane straight
to a CodeBrain programmer - and it's free for as
long as you own and use your applet.
We expect you to
know basic webcraft, of course -- but don't hesitate to contact us
if you're truly stuck. Just keep it sane, check your code
with a magnifying glass, read the documentation, and make
sure everything's where it ought to be first.
Support is a huge cost for software providers - especially
at CodeBrain because the programmers of the applets
themselves always answer all support questions - and your
prudent use of it helps keep prices down.
do I get with the purchase applet kit?
You get quite a
First of all, real
support goes with the deal... and we guarantee you that
you always speak directly with a skilled, experienced programmer.
In addition to the applet itself,
you get the demo or demos you see on the site... including all
the image graphics files, sound files if used, the pro
as used here - the works! These are great
tools, either as is or as starting points for your own
You also get complete documentation and tips, no-limit downloads
(see below) of the kit, and access to make keys for up to six
sites - since most
everyone has more than one site these days.
And just to make life
easy for you, you've got a full 90 days to get your
keys (or extra download kit copies). Where most
applet providers require keying information before
you purchase -- we do not. You make your keys
anytime you want during the 90 day period.
do I get the applet kit?
You receive a User ID
immediately upon purchase, which entitles you to 90-day access to the Log-In area. From there,
you download the kit in a .zip file. In case you
screw up, you can also go back and get extra copies of the
kit any time at all during that 90 days -- and if it is
after that, just email us with your ClickBank ticket
number, and we'll send a new kit to any existing client
Free versions of
all applets are also available (see the left menu) for
trial purposes and for private and non-profit users; but
do note that these versions may differ from the purchased
versions, generally by showing our nameplate for a period
of time during start-up. Purchased versions
uniformly have far better performance in terms of
long is my User ID good?
Your User ID to
make your keys is good for 90
days from the date of purchase. Most applet
providers require url keying information before you
purchase. We do not. You make your keys
in your log-in area, anytime during the 90 days after your
many sites can I use the applet on?
Your purchase entitles you to
make up to six (6) site keys... a real bargain! Most
commercially keyed applets, many costing far more than ours do, provide you with exactly - one!
There is no limit on
non-profit and private use of the free versions, of
there any use restrictions?
If you purchase the
applet? None, so far as web usage. You bought
it, you own it, do what you want with it on your sites.
And yes, commercial web
developers are welcome! Probably most of
our clients are web developers.
We absolutely DO
restrict redistribution of our applets in any way (on CD,
for instance, or downloads of our products from any other
source but this site) without prior legal agreements made
with us concerning royalties and remuneration.
Note that, unlike most
low-cost applets, there are *no* visible indications of
any kind in the purchased versions of CodeBrain Nova
applets - no hidden links, etc., in the applet function that
identify CodeBrain as the applet maker - only a hidden notice tag
in the applet html page source code (mostly for copyright
The native code, of
course, is copyrighted by CodeBrain - which means you
can't decompile it and re-use it for your own purposes or
profit... but that's really only of concern to the
FREE VERSIONS May
*only* be used by private and non-profit sites, of course.
do the keys work?
You receive a User ID immediately upon
purchase, which gives you instant access to the Log-In area for
In that log-in area, you
provide your site URL(s), and the keys are then instantly generated
by our intelligent key-maker and e-mailed off to you in
seconds. No waiting for keys!
Paste the key code into the applet KeyCode
parameter (instructions are in the e-mail you receive, and
on the Cheat Sheet) -
and you're up and running.
Once a key is made for a
given domain -- it is permanent, and will work there,
always... on any page on that site, as many pages as you
Note that you do not need the key code
when working off your hard drive.
versions do not use keys of any kind, of course.)
are not transferable and are, as noted above, permanent
for a given domain.
about multiple referrers?
Series purchased applets *will* accept multiple
domains (up to 12) pointing to them. You do this by
combining keys with a pipe | sign between them. Contact us if you
need help with this. We have a standard email with
specific, clear, simple instructions we will send right
out to you, including sample code.
VERSIONS are unkeyed and will work on multiple referrers.
the applets be used on Intranets or CD's?
Custom versions of
keys are required for intranets. Contact us
if you need this.
CodeBrain applets are Internet
applets -- and we do NOT certify or
recommend these applets for
use on CD's.
These applets are, of
course, unconditionally guaranteed against all
defects in workmanship.
CodeBrain does its level best to provide top-quality resources -- even
while they're among the best bargains on the
'Net. These are professional, commercial-grade
applets, comparable to or better than many that you'd pay
far more for, elsewhere.
We don't, however, guarantee
every resource will work everywhere, though we go to extraordinary efforts and perform
extensive testing to see that they do! So, of course, we don't
presume that everything we offer is going to be suitable for every single possibility amid the vast array of circumstances the 'Net
Ultimately, the successful use of any resource is always up to your ingenuity, and the appropriateness of your choices. Remember the programmers' maxim: "Test it a dozen times. Then test it another dozen times. Thus assured,
go test it again."
CodeBrain applets have trial kits (the free
versions). Try before you buy!
Simple. Drop us a note (pay attention, now!) with your Name, your E-Mail Address, your User ID,
the CLickBank Transaction Number you received at the time of your
purchase. (Absolutely do NOT send your credit card number.)
If we don't have that information, we have no way whatsoever to figure out who you are and what you bought!
Tell us specifically why you were dissatisfied so we can do better, and then we immediately apply
for the refund (with a copy to you of all info) to your credit card.
Please note that refunds
will *not* be granted if you have already used one or more
of your keys.
will appear on my credit card?
We use ClickBank (see below) to process our transactions for you. So, when you
purchase from CodeBrain.com, on your credit card, you'll actually see a charge by CLICKBANK / KEYNETICS.
my purchase transaction secure?
You bet! Our transactions are handled by ClickBank -- one of the most trusted names in the industry. Using an independent credit card transaction service that specializes just in this insures that all transactions are not only fast, but completely honest and absolutely secure.
Questions? E-mail Us! NovaHelp@CodeBrain.com